Privacy Policy

1. Introduction

Deccan Eye ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

This policy is prepared in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.

2. Information We Collect

We collect the following types of personal data:

2.1 Information You Provide

• Account Information: Name, email address (via Google Sign-In)
• Contact Information: Phone number, shipping address, city, state, pincode
• Order Information: Products purchased, payment method, order history
• Communication: Messages sent through quotation forms, warranty registrations

2.2 Information Collected Automatically

• Technical Data: IP address, browser type, device information
• Usage Data: Pages visited, time spent on pages, clickstream data
• Cookies: Session cookies, authentication cookies (essential for site function)

3. How We Use Your Information

We use your personal data for the following purposes:

• Order Processing: To process and deliver your orders
• Communication: To send order updates, delivery notifications, and respond to inquiries
• Account Management: To create and manage your account
• Payment Processing: To process payments through PhonePe and other payment gateways
• Security: To prevent fraud and ensure platform security
• Legal Compliance: To comply with GST, tax, and other legal obligations
• Service Improvement: To analyze usage and improve our services

4. Legal Basis for Processing (DPDP Act)

We process your data based on:

• Your Consent: When you create an account or place an order
• Contractual Necessity: To fulfill our obligations under sales contracts
• Legal Obligations: To comply with GST, tax laws, and consumer protection regulations
• Legitimate Interests: For fraud prevention and platform security

5. How We Share Your Information

We may share your information with:

• Service Providers: Google (authentication), Firebase (hosting), PhonePe (payments)
• Delivery Partners: Courier services for order delivery
• Payment Processors: PhonePe, UPI payment gateways
• Government Authorities: When required by law (GST, tax authorities)

⚠️ Cross-Border Transfer: Some service providers (Google, Firebase) may store data outside India. We ensure adequate safeguards are in place as per DPDP Act.

6. Your Rights Under DPDP Act

You have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Correction: Update incorrect or incomplete information
• Right to Erasure: Request deletion of your account and data
• Right to Data Portability: Download your data in a machine-readable format
• Right to Withdraw Consent: Opt-out of marketing communications
• Right to Nominate: Nominate someone to exercise your rights in case of death/incapacity

To exercise these rights, contact our Data Protection Officer at: privacy@deccaneye.com

7. Data Retention

We retain your data for the following periods:

• Account Data: Until you delete your account
• Order Data: 7 years (GST and tax compliance requirement)
• Payment Data: As required by payment gateway and banking regulations
• Marketing Data: Until you withdraw consent
• Security Logs: 180 days (fraud prevention)

8. Data Security

We implement reasonable security practices and procedures as per the IT Act, 2000:

• HTTPS encryption for all data transmission
• Secure password hashing (bcrypt)
• Regular security audits and updates
• Access controls and authentication mechanisms
• Firewall and intrusion detection systems

⚠️ Data Breach Notification: In case of a data breach, we will notify affected users and the Data Protection Board within the timeframe specified by law.

9. Cookies Policy

We use the following types of cookies:

• Essential Cookies: Required for authentication and cart functionality
• Session Cookies: Temporary cookies deleted when you close your browser
• Security Cookies: To prevent fraud and ensure secure access

You can disable cookies in your browser settings, but this may affect site functionality.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you are a parent and believe your child has provided us with personal information, please contact us immediately at privacy@deccaneye.com

11. Grievance Redressal

As per the Information Technology Act, 2000 and Consumer Protection Act, 2019:

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions or concerns, contact us at: